Summer Newsletter
Highlights for the Website Christmas 2023 Edition: 
Business Update 
Patient Satisfaction 
Fundraising Natasha Bartlett running the London Marathon 
Employee Recognition Awards Winners 


This is a brief note to wish you all the very best for a Merry Christmas. 
We would like to thank everyone for their hard work in another year where there have been plenty of challenges and where we have done well as a team in addressing them. 
Our clinical and operational performance is really strong and we are slightly ahead of plan financially. The ECAS contract has gone from strength to strength, our relationships with GSTT and PPG seem to get stronger each month, and in South East London we have absorbed a volume increase of between 10% and 20% (depending on the week) while maintaining service levels. 
We are extending our Verve offer with new products including Verve On-Demand, Verve Occupational Health and Verve Health Assessments. We have also seen some interest from larger organisations in Verve helping them with their wellness services. 
Of course, none of this works without the commitment and hard work of every single person on the team. There are too many great examples to mention, but I wanted to thank you all. We are definitely “patient-first” and our delivered services continue to show the world what the SELDOC Group can do. 
Thank you again and have a great Christmas. 


We are incredibly honoured to have been Highly Commended at the UHUK awards ceremony in the category of: Best Project Addressing Health Inequalities ; improvements in Palliative Care Service 
A few weeks ago, SELDOC attended the UHUK Annual Conference, celebrating the successes and achievements of Social Enterprise, urgent and integrated healthcare providers. Amongst an impressive pool of over 50 entries, our project stood out as a testament to our dedication to addressing health inequalities in the realm of palliative care. This recognition is a testament to the hard work and dedication of our team, who have tirelessly strived to improve the quality of palliative care services, ensuring that they are accessible to all in need upholding our ‘patient – first’ value. We extend our congratulations to all the winners, runners-up, and fellow entrants who are making significant contributions to healthcare innovation and equality. 
It's through innovative initiatives like these that UHUK members divert millions of NHS patients away from overstretched ambulances, A&E departments, and GP practices every year, ultimately improving the lives of those in our communities. Special Thanks to Tim Hebditch and Dr Amina Albeyatti for helping with the submission. Next year we will strive to enter a winning project. 


The 2023 Patient Satisfaction Results to date for SELDOC reflect our unwavering commitment to providing high-quality healthcare services to our patients. Throughout the year, we maintained consistently high levels of patient satisfaction, with an average satisfaction rate of 86.3%. This demonstrates our dedication to meeting the needs and expectations of those we serve. 
While we have reason to celebrate our achievements, it's important to acknowledge that there is always room for improvement. We will continue to actively listen to our patients' feedback, address areas of dissatisfaction, and work towards enhancing the overall patient experience. 
The increase in satisfaction to 88% in August is particularly noteworthy, and we will strive to build upon this success in the coming months. Moreover, maintaining satisfaction levels at 85% or higher for the majority of the year reaffirms our commitment to delivering consistent, patient-focussed, top-tier healthcare. 
As we move forward, SELDOC remains resolute in its mission to provide exceptional medical care and to ensure that our patients receive the best possible service. We thank our patients for their trust and feedback, which guide our continuous efforts to improve and excel in the healthcare services we provide. Together, we will continue to prioritise patient satisfaction and well-being as the cornerstone of our operations. 


We're excited to share a truly inspiring story from one of our own team members, Natasha Bartlett, Head of Sales, Verve Healthcare. 
Natasha's journey to the London Marathon began with an unexpected encounter at a networking event, where she met representatives from Helen and Douglas House (HDH) – a local hospice dedicated to supporting terminally ill children and their families. 
Touched by their incredible mission, Natasha decided to undertake a remarkable challenge: to run in the prestigious London Marathon to raise funds for HDH. 
“As part of my work with Verve Healthcare, I came across Helen and Douglas House at a networking event. HDH are my local hospice for terminally ill children, helping families make the most of their time together and helping to create happy memories during their children’s short lives. I was blown away by the amazing work they do and so I asked if I could run for them next year at the London Marathon. 
I have done one marathon before, back in 2016 in Milton Keynes, when I raised over £2,000 for the Alzheimer’s Society. The London Marathon is on my bucket list though, so I jumped at the chance to run next year and to raise money for such an amazing charity. 
If anyone would like to donate, however small, then you can donate on my fundraising link 
Thank you.” 


It gives me great pleasure to congratulate three worthy winners: 
James Skinner, Clare Garbutt & Jwanro Kader 
I summarised what the nominators said about the winners: 
James Skinner: James, aka Jamie, is a dedicated team member who has made significant progress in audits and clinical workforce feedback. He is flexible, highly capable, and works effectively independently to ensure tasks are completed, often going above and beyond to meet deadlines. Jamie is praised for his exceptional knowledge of Adastra and his contributions to achieving a good score from CQC inspections. He is a valuable asset to SELDOC, offering assistance with various issues at different locations and demonstrating patience and helpfulness in resolving queries. Jamie is highly respected and deserving of recognition for his outstanding contributions, not only by his colleagues but also by the management team who acknowledge his efforts in receiving this award. 
Clare Garbutt: Clare demonstrates unwavering dedication to managing the rota and ensuring clinician compliance and shifts are filled. She provides continuous support to the team, both during regular hours and on weekends, even when not officially on call. Her popularity and respect among the clinical workforce are evident, and she consistently offers exceptional support to colleagues, regardless of their clinical or non-clinical roles and whether during work hours or outside of them. Clare's approachability makes her a go-to resource whenever help is needed, whether related to the rota or other operational service aspects, emphasising her compassionate, competent, patient-centric, and empowering approach. Her outstanding contributions have been acknowledged with praise from a South West London GP, further highlighting her exceptional work. 
Jwanro Kader: Jwanro has been a valuable member of the SELDOC team for several years, excelling in multiple roles. He is known for his reliability, friendliness, patient-centred approach, and strong relationships with all staff members. Jwanro seamlessly switches roles, prioritises others, and consistently upholds SELDOC's values. In his dispatcher role, he efficiently assigns home visits to mobile clinicians, ensuring patient safety and timely visits. He communicates effectively with drivers and doctors, ensuring visits are completed on schedule. Jwanor abilities make him a strong candidate for training new dispatchers. He also excels in supporting the shift manager, handling telephone queries, and managing clinicians and appointments. As a driver, he plans routes efficiently and provides crucial assistance to home visit clinicians. When needed, he steps up as a Shift Manager, fostering a productive working environment and earning the support of all staff members. Jwanro's dedication is further exemplified by his willingness to start early to help a patient in need of controlled drugs. 
We want to give a special shout-out to the extraordinary individuals who were nominated for the  
Staff Recognition Awards but didn't clinch the top spot: 
Mutay Samede (Quality Manager) Mutay, might not have taken home the crown this time, but she's still our Quality Queen. She's the guru of all things quality-related, and her dedication shines as bright as a supernova. Keep up the fantastic work, Mutay! 
Ponnudurai Shanthikumar, (Driver) Ponnudurai didn't snag the top driver spot this time, but he's our highway hero, zipping through the streets like a pro. He's the GPS mastermind, making sure clinicians get where they need to be. Way to go, Ponnudurai! 
Our award winners will be receiving a £100 Amazon Voucher. 🎉🎁🛍️ 
If you've been inspired by these incredible folks and have someone in mind who deserves to be celebrated in the next quarter's awards, don't hold back! Email your nominations to Keep up the fantastic work, SELDOC team! 🏆🌟🎈 
Thank you for taking a moment to read this information. We hope you found it interesting. We would love to hear from you if you are interested in what we do and would like to find out a little more. With very best wishes from the SELDOC Team 
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