SELDOC Healthcare is a successful and respected provider of urgent care and primary care in the South East and South West of London. We are expanding our patient-first healthcare provisions and are looking to recruit an experienced and compassionate Head of Quality to join our team.
Current job opportunities
The Head of Quality will work as a member of the Clinical Governance team within SELDOC, reporting to
the Medical Director. Our Quality Manager(s) report to the Head of Quality.
The post holder will be accountable for the delivery of quality across all SELDOC Group services and for
continuous improvement in their quality. They will work in close partnership with operational
colleagues to achieve this and with other colleagues as required to deliver quality services and to be an
effective senior leader in the organisation.
The post holder will line manage all employed ACPs (Advanced Clinical Practitioners) and for the quality
of their work as well as managing quality outputs from our sessional clinical workforce. They will
provide strong leadership to enable the services to respond effectively to the challenges they will face
whilst providing efficient clinical services and sustained improvements. The Head of Quality will provide
professional leadership to any allied health care professionals within the organisation.
The post holder will be responsible for providing leadership on a range of clinical imperatives across the
organisation as agreed from time to time with the Medical Director (and CEO in the absence of the
Medical Director), including safeguarding and infection prevention and control.
Key working relationships:
The post holder’s primary relationships will be with the Medical Director, Quality Managers, operational
colleagues and colleagues in customer organisations. The post-holder will have regular contact with the
frontline clinical workforce and service delivery teams.
The post holder may also be required to deputise for the Medical Director at internal and external
meetings from time to time.
Roles and Responsibilities:
Work with operational colleagues to maintain SELDOC’s patient-centred approach with high quality care at its core
Provide expertise into the organisation with regard to all professional matters involving ACPs
and allied health professionals
Line Manage all employed ACPs and allied healthcare professionals within the service and act as a professional lead as appropriate for the ACP sessional workforce
Provide senior clinical leadership and influence service design and delivery across the organisation
Recruitment and leadership
Lead on recruitment and selection of ACPs including reviewing applications and CVs and signing off pre-employment checks
Ensure that all ACPs within the service have completed their statutory and mandatory training
Further develop and deliver induction process for ACPs
Provide professional leadership to all ACPs within the service
Be accountable for the delivery of high-quality clinical care by the ACP workforce
Monitor performance and productivity of the ACP workforce, identifying learning needs and developing and delivering training as appropriate
Meet with ACPs as required to discuss professional issues around, for example, conduct, performance and complaints or incident findings
Be responsible for ensuring that all ACPs are fit to practice and that regular professional updates are in place
Be the point of contact for professional bodies including the Royal College of Nursing and Healthcare Professionals Council
Support the Medical Director in all matters relating to recruitment and induction of GPs Governance
Promote a culture of continuous quality improvement across the organisation
Support clinical audit including clinical records, prescribing and referral patterns across the entire clinical workforce
Lead and direct the Quality Managers in investigating complaints and incidents and writing responses
Lead and direct with the Quality Managers to identify themes across incidents and complaints, identify learning and develop improvement plans which further enhance the quality of the care we provide to our patients
Act as Safeguarding Lead for the organisation including co-ordinating training and providing supervision for clinicians
Lead on Infection Prevention and Control issues within the organisation, supported by operational colleagues
Support delivery of the ongoing CQC action plan and overall Quality Improvement plans
Provide appropriate input and challenge to clinical and business plans where necessary
Work as a clinician within the services SELDOC provides, directly delivering patient care and supporting credible leadership
Remain professionally up to date
Be the named Safeguarding Lead for the organisation
Monitor and coordinate mandatory safeguarding training of all clinicians within the service
Monitor safeguarding referral activity within the organisation including ensuring appropriate safety netting and reporting
Develop supervision for SELDOC clinicians Infection Prevention and Control (IPC)
Ensure that all staff adhere to SELDOC infection prevention and control policies and other related policies and that best practice is adhered to
Be the organisational IPC Lead, ensuring that IPC practices are audited at regular intervals and address any shortfalls
Ensure that processes are in place which enable staff to challenge or report appropriately, any aspect of practice, or lack of resources, that inhibits adherence to Infection Control policies and best practice
Be the organisational lead for the monitoring and evaluation of standards of environmental cleanliness, taking action to ensure the highest infection control standards, supported by the General Manager for Service Delivery
Financial and Business Strategy
Support colleagues in understanding financial matters relating to the ACP and allied healthcare professional workforce
Actively contribute to the development of strategic plans across the organisation where innovative approaches, alternative methodologies and new thinking can support SELDOC in making a positive difference to patients in current and new services
To empower the ACP and allied health professional workforce to ensure maximum efficiency and reduce costs in line with cost improvement plans
How will we support you?
Career development opportunities (Dedicated CPD time, study leave etc)
Wellness Hampers & Vouchers Scheme
Regular educational programs that include monthly topical events, and peer-support forums
Support from the wider team, should you need it
Access to an employer’s assistance programme
About The Candidate
Masters level education in Advanced Practice
Postgraduate level qualification and/or RCN Accreditation
Evidence of continued professional development
Recognised Prescribing Qualification
Must be able to work with children of all ages.
Experience of working autonomously diagnosing and treating patients
Experience in Paediatrics & mental health assessment
Experience of telephone triage
Experience of working as a practitioner in a primary care environment, Emergency Department, Urgent Care/Treatment Centre, MAU/EAU or other first contact setting
Evidence of comprehensive history taking and assessment skills.
If you are interested in joining the team at SELDOC Healthcare then please complete the form below and a member of our HR team will contact you to discuss current vacancies further.
During the application process, you will require the following items:
Current DBS, (within the last 3 years) SELDOC can assist with new application
Standard mandatory training certificates
Supervisor/Trainer – London Deanery Approval Letter (if applicable)