Patient and relative

Why SELDOC Healthcare play a vital role in establishing local, integrated care

Patient and relative

Round the clock primary and community care (urgent care) has rarely been in the spotlight in terms of the role it plays in the wider healthcare landscape. Routine primary, secondary and even social care services have much greater public awareness as to their place in the NHS infrastructure. Yet urgent care and specifically urgent care providers like SELDOC, weave intricately into the patchwork of all three and deliver solid and consistent care to patients, day in, day out.

SELDOC Healthcare is a member of Urgent Health UK (UHUK). They are a federation of social enterprise healthcare providers that benefits its members by enabling them to work together and present themselves as a much larger organisation. Members collaborate closely to share experience, skills and best practice, collectively growing stronger and improving care up and down the country.

This collaboration was essential during the peak of COVID-19 when many providers were on the frontline, responding daily to the ever-changing pandemic. In fact, when the impact of COVID-19 first hit, local, urgent care providers were integral to the tactical and strategic response plans and their local knowledge influenced how healthcare systems coordinated delivering services early on in the pandemic.

This flexibility and responsiveness was possible because of how deeply embedded into local communities SELDOC Healthcare is. They hold long standing relationships with partner organisations, ambulance trusts, social enterprises, social care, community care, patient groups, mental health as well as primary care and acute trusts and throughout the pandemic the NHS trusted their clinical guidance which enabled quicker decision making.

Existing services were adapted, and new services were created, mobilised and then de-mobilised, often within days. Responding to the ever-changing guidelines and driven by their passion to serve local communities, there was an atmosphere of ‘all hands-on deck’. Management teams passed over their laptops to clinicians to ensure services weren’t interrupted, CEOs rolled up their sleeves to move urgent care settings away from Acute Trusts and ensure patients and clinicians weren’t exposed to hot zones and were kept safe. Mobile and community swabbing services were set up in car parks, tents and even in patients’ homes and COVID-19 Hot Visiting & Management services were deployed to keep people at home and managed safely and sensitively.

Working with 111 providers, COVID CAS and clinical navigation hubs were established to triage all patients and manage patient flow in the local healthcare system. Throughout the organisation there was a common purpose and goal – to deliver the best possible clinical outcome for patients no matter what that took. With the world slowly returning to a new normal but the threat of a second wave on the horizon, it is vital that there are robust measures in place to support the NHS. Even before the pandemic, urgent care providers like SELDOC were the glue that bound the local healthcare system, quietly yet consistently delivering clinical care to patients when other services aren’t available.

Backed and supported by strong clinical and operational talent, they have the ability to bring together community teams, social care, acute trusts, primary care, mental health and many more, to deliver a seamless service to patients throughout COVID-19 and beyond.

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