“We found the service was responsive to patients needs and had systems in place to maintain the level of service provided.”
Care Quality Commission Report 2015
- Patient calls dealt with by experienced, local GPs, Advanced Nurse Practitioners and Pharmacists.
- There are over 200 clinicians on the rota system in any given month.
- Trained call handlers triage and grade the call, then book a call back by a duty clinician.
- Urgent calls are returned within 20 minutes and non-urgent within an hour.
- Patients are advised on the phone, directed or referred to another service, seen for face-to-face consultation at one of our clinical centres, or if needed, visited at home.
- The service runs from 6.30pm to 8am weekdays and 24 hours during weekends and bank holidays.
- We consistently meet and exceed our KPIs.
A Choice of Medical Centres
In Lambeth, Southwark and Lewisam, SELDOC dealt with 85,000 calls from patients between April 2015 and March 2016. There were 15,000 face to face consultations at medical centres and 8,000 home visits in the last year alone.
SELDOC operates four clinical centres in Lambeth, Southwark and Lewisham: Dulwich Community Hospital, Gracefield Gardens (Streatham), University Hospital Lewisham and Guy’s Hospital.
In partnership with Vocare, we also run centres in South West London – UCC St. Helier University Hospital, Cricket Green Medical Centre, UCC Kingston Hospital, UCC St. George’s Hospital, MIU Queen Mary’s Hospital, Brocklebank Health Centre and Balham Health Centre.
Temporary Cover when you need it
SELDOC provides temporary clinical cover for surgeries needing to close for training purposes or as a backup in any emergency, giving your practice complete peace of mind. In 2013, SELDOC supported CCGs in South East London when the new 111 service failed to roll out successfully and similarly during the London Riots of 2007. We continue to provide out of hours cover to opted surgeries in our operating area.
SELDOC also supports acute trusts through the temporary provision of GPs to A&E departments at King’s and St Thomas’ Hospitals. Our in-depth knowledge of each of our doctor’s areas of expertise enables us to meet any specific requirements, as and when needed.
Support for Home Ward Systems
Our GP and nursing staff home visits provide intermediate care for people during a period of severe or sudden illness so they can recover whilst they remain at home. This results in better patient outcomes and reduces the amount of hospital admissions.
Our home ward support service provides:
- Fast assessment via home visit
- Short term treatment to help people remain at home
- Rehabilitation support for longer term conditions
- Support for elderly or frail patients
- Consulting services
- Clinical transport
By liaising with the local ambulance service, our RADOC team has reduced the amount of preventable hospital admissions year on year. As a result, ‘O’ category calls have seen a decrease in admissions from 82% to 8% over the last three years.