Key Personnel

Board of Directors

Dr Riaz Jetha

BSc MB BS MBA FRCGP

Chair of the Board

Dr Riaz Jetha

Riaz joined  the Board in 2005 and was SELDOCs first Medical Director in 2009, establishing its Clinical Governance and Performance Frameworks. He has led on a number of  quality improvement  initiatives and growth opportunities . Riaz continues to work as a GP in Lewisham, with his CCG on organisational development projects, and teaches Management and Leadership skills to healthcare professionals. Riaz is committed to SELDOC’s co-operative model of delivering care.

“I strongly believe in the cooperative ethos and the opportunities for skill mixing and career development it gives our staff. As a result, SELDOC is successful, innovative and well placed to ride any turbulence within the NHS.”

Dr Riaz Jetha

Steven Pink

CEO

Steven Pink

Steven joined SELDOC from the NHS Business Services Authority where he was Director of Change and Commercial Delivery. He was responsible for delivering change and commercial improvement across a £32 billion range of services from payments processing to hospital retail. Before joining the NHS, Steven had leadership roles in Bupa, British Airways, NatWest and Marks and Spencer. With a passion for delivering great healthcare and strong business performance, Steven is leading the design and delivery of a new strategy for SELDOC. The strategy will deliver operational excellence, good clinical outcomes and sustainable business results.

“At SELDOC we deliver local healthcare you can trust. We are patient-focused, ambitious & enterprising, and trustworthy. We want to make a difference. We understand that growing our business requires a determined focus on clinical delivery, P&L performance and Balance Sheet strength. I lead a great team at SELDOC: our culture of fun, focus and support means that we deliver results and enjoy the journey.”

Steven Pink

Dr Emma Rowley-Conwy

MA (Cantab) MB BS MRCGP

Chair of Finance Committee

Dr Emma Rowley-Conwy

As one of SELDOC’s founders, Emma was responsible for the inception and delivery of the original out-of-hours service; anticipating the advantages of a cooperative system that benefitted both the GPs and the community they serve. Latterly, her role as Chair during a period of significant development and expansion has enabled SELDOC to grow from strength to strength, whilst remaining true to its cooperative ethos. Emma’s leadership has created a culture of excellence, delivering financial sustainability and accountability whilst achieving strong corporate governance and growth. Past roles have included Chair of South Lambeth Primary Care Group, Lead GP for St Thomas A&E Scheme and Partner & Practice Lead on Finance for Streatham Common Group Practice. She has been a member of Lambeth Local Medical Committee (previously LSL LMC) since 1998, helping to develop a unified care record across primary and secondary care.

“SELDOC is uniquely placed to provide commissioners with a professional, quality service that benefits both patients and professionals alike. I am proud to be part of a team that is committed to delivering excellence in patient care.”

Dr Emma Rowley-Conwy

Steve Dewar

BA MSc

Chair of Quality Committee

Steve Dewar

Steve has an Msc in Operational Research and has led the development of research, policy, strategy and innovation at the King’s Fund, Marie Curie and The Alzheimer’s Society. His successful consultancy business provides practical, strategic and policy insights to a range of end of life organisations and his involvement at SELDOC brings an external, non-medical perspective to GP leadership that serves to test and challenge traditional approaches.

“I believe it is essential to put the patient at the centre of all SELDOC’s decisions. By responding to the needs of the local community, engaging with patients and other local health care providers, we can deliver a service that is truly second to none.”

Steve Dewar

Dr Robin Rastogi

BSc MB BS MRCGP

Director

Dr Robin Rastogi

Robin’s experience of setting up an Urgent Care Centre model at Guy’s Hospital (encompassing primary care) and his understanding of the current challenges facing GPs on the front line serve to enhance his position as Chair of the Finance Committee. His desire to see more patients and commissioners benefit from the success of the SELDOC cooperative ethos drives his determination to spread the word and help others benefit from the advantages of the SELDOC model. As Chair of the Finance Committee, Robin ensures financial governance objectives are attained and is a passionate believer in the importance of partnering with local healthcare providers for the best patient outcomes.

“By integrating with local healthcare providers through efficient clinical referral pathways, we can serve our patients better and provide a highly competitive alternative to opting out for any commissioner.”

Dr Robin Rastogi

Dr Michael Uti

MB BS MBA

Director

Dr Michael Uti

Michael has been a part of the SELDOC team for over 15 years, both as a Duty Doctor and latterly as a member of the SELDOC Board. He is committed to the cooperative model and sees the rota system of like-minded local GPs as the best method to assure effective, efficient out-of-hours primary care. Michael is particularly proud of being part of the team responsible for developing the E- learning package for Duty Doctor induction training and sees SELDOC’s community focus as a positive force in healthcare.

“I enjoy being involved in helping to shape SELDOC and believe that we can continue to build on the solid foundations that have made us so successful - whilst maintaining the primary focus of quality patient care and robust operational support.”

Dr Michael Uti

Derek Witt

Director

Derek Witt

With over 20 years’ experience in senior management positions for private health organisations such as Healthcall, Nestor, Primecare and Care UK, Derek’s input is key to the growth, management and continuous enhancement of the SELDOC service, not least through the successful tender for the South West London out-of-hours service. Derek is a passionate believer in the importance of efficient, effective customer service as the key differentiator and sees SELDOC’s ability to align their strategy, culture, processes and people as vital to its success and excellent reputation.

“I enjoy working with a team that shares the same core values and works towards a common goal; to provide every customer with the very best service and highest standards of care. I believe the SELDOC model can be adapted to provide effective results for any commissioner in any location, from Land’s End to John o’ Groats.”

Derek Witt

Senior Management

Denise Grant

Regional Manager - South East London

Denise Grant

Denise joined SELDOC in 2007 and is responsible for the delivery of an operationally and clinically effective service on a daily basis during out of hours, ensuring quality of services across all sites to deliver the service equitably. She is totally committed to providing a quality service to patients in her care. Since joining SELDOC, she has seen the organisation evolve, which has allowed her to develop and grow alongside with the challenges and learning. She is passionate about her job with a proven ability to multi-task and a strong work ethic to deliver a professional service.

Trevor Dietrich

Rota/Transport Manager

Trevor Dietrich

Trevor is responsible for managing and filling the duty doctor rota and ensuring the company fleet is clean, presentable and in full operational working order. His background is in the military, having qualified as a first aid instructor, army medic and driving instructor. He joined SELDOC in 2000 as a driver progressing onto a supervisor, senior supervisor, and now operations manager. He is particularly adept at building teams, developing new businesses and achieving the best performance from people.

Thelma Essien

BA Hons

Patient Experience & Quality Coordinator

Thelma Essien

Thelma has been working in SELDOC since 2005. Her role involves patient and public participation, quality and significant incidents, performance and medical records management, database and quality reporting. She has considerable experience in call handling, staff supervision, customer service, rota management, reporting and report design, events and training, facilitation and administrative development.

“I like working in SELDOC because my work gets me involved in many different aspects of patient experience, which is something I feel very passionate about.”

Thelma Essien

Irene Zagradski

CIMA Cert BA (part qualified)

Finance Manager

Irene Zagradski

Irene joined SELDOC in 2011 having previously worked for the Institute of Linguists, producing payroll for staff and freelancers, and helping to compile the management and financial accounts. During her time in SELDOC, Irene has professionalised the staff payroll function and built an excellent relationship with other departments and duty doctors.

“I like working in SELDOC because I believe we make a difference. I’m proud to be part of a team that does so much good work.”

Irene Zagradski

Neil Prosser

Information Management & Technology Manager

Neil Prosser

Neil joined SELDOC in 2015, bringing with him a wealth of experience from start-ups to large companies, at home and abroad. This experience has given him a wide range of skills to deploy at SELDOC, such as project management, business analysis and solutions architecture. His main task at SELDOC is to ensure the IT environment fully supports the business needs. Neil enjoys the challenges of working in an organisation that operates 24/7 to meet patient needs across a wide area of South London.

Sandra Ketter

FCIPD

Human Resources Manager

Sandra Ketter

Sandra is the Human Resources Manager. Prior to joining SELDOC in 2014, she held a number of lead HR positions in both the public and private sectors ranging from healthcare to international telecommunications. She brings with her a positivity and broad range of knowledge and skills. A trained coach and mentor, Sandra has worked hard to improve the HR service and helped staff and managers to resolve issues informally through discussion and negotiation.

“SELDOC is an organisation that is constantly learning and evolving. It is a great place to work; there are lots of people with a variety of experiences, knowledge and skills.”

Sandra Ketter

Okemute Samede

Operations Support Officer

Okemute Samede

Norma Jones

Finance Officer

Norma Jones

Norma started working at SELDOC in February 2015. Initially employed on a contractual basis, she became a permanent member of staff in April 2016. Norma’s career has spanned many years and industries, from company start-ups and general management, through to textiles and private education.

In recent years, she has worked within the realms of the NHS and used her experiences to deal with varied issues. She was part of the Wimbledon based SWL Cluster Legacy Management Team, reporting to the Department of Health on the cessation of the PCT’s. She was also involved in winding down the Finance Department of South London Healthcare, when the Trust was dissolved.

She is a Member of the Institute of Credit Management and resides in south London.