Service call technician

Getting patients the right care at the right time

Getting patients the right care at the right time

Clinical Assessment Services

We have operated Clinical Assessment Services in South West London as part of the overall Integrated Urgent Care (IUC) contract for over 4-years. This IUC for SW London covers 4 out of the 6 boroughs and is delivered in partnership with Vocare – another local healthcare provider.

Earlier in 2020, we were directly commissioned to provide a modern Clinicial Assessment Service (CAS) fitted with the latest innovation and technology. This CAS was designed to take care of COVID-19 patients, complete ambulance validations, support emergency workers who need our support when they are “on scene” and to provide urgent primary care services during the day time. This new CAS provides a 24/7 service and serves 1.6 million people across 6 boroughs.

As well as supporting COVID-19 patients whose needs can be complex, we are able to drive efficiency in the ambulance service – reducing unnecessary ambulance despatches and helping crews to move on safely and quickly from one patient to the next.

By providing urgent primary care, we are also able to relieve pressure on GP practices who are under strain and might not able to respond as quickly as some patients may need. We have worked hard to establish a strong brand presence in South West London, building on our South East London heritage. As a result we are now trusted to deliver across all of South London and our service means that more than one quarter of a million patients have been cared for by us – something we are very proud to have achieved.

Doctor with stethoscope and older patient
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