What to expect when you call SELDOC

When you call SELDOC a trained receptionist will take details from you.

Please have the following details ready:

• Patient’s name and address
• Name of patient’s doctor
• Details of the medical condition
• Details of any medication being taken

WHAT HAPPENS NEXT

The doctor can:

Offer advice Suggest a remedy you can buy from the chemist or arrange a prescription you can collect Offer an appointment at one of the bases  (These are not walk-in centres. Please ring and speak to a doctor first.)  

Arrange a home visit, when thought appropriate by the doctor

Refer you directly to Accident and Emergency or the Minor Injuries Unit at your local hospital or request an ambulance transfer

Following your contact with SELDOC, a fax is sent to your GP the next working day with details of any treatment given, so they are aware of what has happened and can action any follow-up required.

A copy of your SELDOC contact follows on for filing in your permanent medical record.